HOW IT WORKS
From spare bedroom
to real warehouse.
Switching to a 3PL sounds complicated. It's not — at least not with us. Here's exactly what happens from your first message to your first shipment out the door.
THE PROCESS
Four steps to hands-free fulfillment
STEP 01
Reach out
Fill out our quick Get Started form — tell us what you sell, your order volume, and which services you need.
Takes about 2 minutes and there's zero commitment
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Simple 4-step form — no lengthy application
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No minimum order volume to get started
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We work with sellers shipping 20 orders a month or 5,000
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Response within one business day
STEP 02
Free onboarding, we set everything up
Once you're ready to move forward, we handle the setup. No tech headaches, no confusing portals, no setup fees. We walk you through every step in plain English.
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Connect your Shopify store to our system
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Set up your account and inventory profile
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Walk you through how orders flow from sale to shipment
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Answer every question before your first box arrives
Free onboarding, always. We don't charge setup fees. Getting you started is part of the job.
STEP 03
Send your inventory to PACKhaus
Ship your products to our climate-controlled warehouse just outside Birmingham. When your inventory arrives, our team gets to work immediately.
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We unload, count, and verify everything against your packing list
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Any damage is photographed and reported to you right away
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Products labeled if needed and organized in your dedicated space
STEP 04
You Sell. We Ship. You Grow.
From here, it runs itself. Orders come in through your Shopify store, we pick, pack, and ship them — usually the same day. You focus on selling, creating, and growing your brand.
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Orders fulfilled fast with daily carrier pickups
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USPS, UPS, and FedEx — lowest rate selected automatically
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Tracking updated in your store automatically
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Returns handled and restocked without you lifting a finger
You stay in control. You always know what's in stock, what shipped, and what's coming back. No black box, no guessing.
BONUS
What Most 3PLs Don't Offer
Live streaming support
Warehouse lives with lighting, tables & team support. Free for all clients.
Amazon FBA prep
We prep, label, and ship your inventory to Amazon — 5 minutes from BHM1 in Bessemer.
Real people, real answers
No ticket system, no chatbot. You talk to the same team every time.
No contracts
Stay because it's working, not because you're locked in.